Banking
Grand Eagle Online Casino is well known for offering players fast, safe and secure electronic cash transactions.
With our 128-bit encryption, the most advanced level available in the industry, we are able to facilitate safe data transmission at our online casino at all times. Player, Casino and Financial institutions can enjoy uninterrupted and secure activity and operation when making use of our software. For your protection, we have established solid relationships with financial institutions and industry watchdogs to ensure cooperation and all-round coordinated security.
We have also ensured that our Random Number Generator (RNG) complies with all relevant standards and is audited by a 3rd Party Body.
Click here to see the approval certificate.
DEPOSIT METHODS AVAILABLE AT GRAND EAGLE CASINO
Players have the following deposit methods available to them:
Credit and Debit cards
Pre-Paid or gift cards
Bitcoin
WITHDRAWAL METHODS AVAILABLE AT GRAND EAGLE CASINO
Please Note: In order to facilitate more streamlined processes, all withdrawal requests will be processed daily within The Genesys Club, however, payments to player accounts will only take place every Monday and Thursday. Thanking you in advance for your understanding. First time withdrawals: for your own safety, we will require that you participate in a quick telephonic verification, over and above the documents required to complete your withdrawal request.
Please provide all required documents within 14 days of making your withdrawal request. Should you miss this deadline, your requested amount will be reversed back into your casino account and you will then be required to log another withdrawal request before you proceed. In this event, The Genesys Club will not be held liable for any complications that may arise, including possible wagering requirements that may become applicable on your second withdrawal attempt based on your account status at the time of your subsequent request. The Genesys Club takes care to run strict, streamlined payment processes for your convenience, and will assist you in any way possible provided all information is correct and up to date.
The following withdrawal methods are available:
Bitcoin takes up to 5 business days at no cost.
Wire transfer takes 7-10 business days with a $20 fee.
DEPOSITING TIPS
If you're having trouble making a deposit, try these tips:
Use varied amounts to avoid duplicate transaction triggers.
Try an alternative card type, we also accept Visa, Bitcoin and MASTERCARD.
Try depositing in odd amounts ($27.87 as opposed to $30).
Deposit in 5-10 minute intervals (at least).
The larger your deposit amount, the less chances of experiencing a rejection. Try this and enjoy longer, undisturbed game time! When depositing, try making one deposit of $100 as opposed to 5 x $20 deposits.
Make sure the details on your credit card correspond with the details registered on the casino. Contact the call centre to validate these details.
Ensure that you have sufficient funds when making a deposit.
Don’t continue to make transactions if you are getting rejected, rather contact the call centre for assistance or, alternatively, try another card.
Please ensure that you are entering the correct CVC number (last three digits on the back of your card).
Ensure your card is activated for international deposits.
Transactional Integrity Safeguards
A complete transaction history is available to print at no cost to you, so that you can print and keep a reference of your entire transaction history.
